Posts in User Experience

We are thrilled to be working in an age where companies who want to excel recognize the need for end-to-end coherent visions of the experience customers will have with not just the product, but every facet of the business. From the outbound marketing, to the sales funnel, to the initial experience with the product or […]

This week marks the eighth anniversary of Jackson Fish Market. In the last eight years, and the many before that, Jenny and I have contributed designs, identity, strategy, and a fair amount of execution to dozens and dozens of technology projects large and small. We’ve spent years thinking about and honing our answers to the […]

Sometimes, when we talk to potential clients, they ask, “What’s your specialty? web? phone? desktop?” Our answer is usually, “Yes.” While developers may have more experience with one platform or another, great developers bring their fundamental skills to any platform. Sure, there may be a bit of a learning curve here and there, but the […]

Let’s get this out of the way at the outset. LARP is an acronym that stands for Live Action Role Playing. Think Dungeons and Dragons, but running around in the woods in costumes and with fake swords. Or at least, that’s what I thought it was. But, it’s way more than that. It’s way more […]

Dear Mr. Pandit: I have been a Citibank credit card customer for 22 years. Honestly, I don’t know why I still am. Today I received an e-mail and a phone call about potential fraud on my account. Normally this would be a welcome call as I don’t want anyone stealing my identity and charging things […]