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Posted on September 18, 2008 by hillel on Advertising, Industry

I like the Microsoft Ads

I know that many people have complained about the Seinfeld/Gates ads, but I liked them. In fact, I would watch a sitcom every week starring Jerry and Bill. I think it’s funny. But i really like Seinfeld and I really like Bill. So I suppose I’m biased. Also, there’s a third ad I believe which is supposed to rock.

That said… these new ads where everyone says “I’m a PC” I think are even better. They’ve basically ruined Apple’s commercials. In the first five seconds of every one of Apple’s commercials you now hear the words “I’m a PC” — Microsoft’s new tag line (which hopefully they’ll stick with). The commercials use Bill in a great way. They humanized Bill in the Seinfeld spots and now they have him shopping for groceries in these new ads. If they hadn’t done the Seinfeld ads then a billionaire getting his groceries wouldn’t play, but now it does. And it’s cute!

What can Apple do now?

  1. ignore the windows ads (which i doubt they will since they’re the ones inviting the dialogue)
  2. dump their campaign (i can’t imagine they’ll admit defeat like this… too big an ego)
  3. find a way to skewer the new Microsoft campaign in theirs. I suppose this will be their best option. But I’ll be curious to see how they do it, because from my perspective anything they try to do will end up looking like them attacking Windows customers. Not the Windows product or Microsoft. And then they’ll just look like bullies.

What should Microsoft do now?

Stick with it. Don’t stop. Keep going. Faster, better, more. They need to have a loud voice in the dialog. Focused, disciplined, repetition. Microsoft usually moves on quickly from their own marketing. Now that they actually have really good and genuine ads running I hope they have the stick-to-it-iveness to keep going.

I’ve always felt, even when I worked at Microsoft, that the company’s only hope in terms of doing genuine advertising that humanized the company and was effective was to 1) embrace Microsoft’s inner nerdiness and just make it clear that the employees are a bunch of geeks trying to make people’s lives better through software, and 2) make fun of itself. Since Bill embodies the company even though he’s no longer CEO, there’s never been a better way for the company to poke fun at itself. And the nice thing is, for anyone who’s met Bill, he’s incredibly sarcastic and funny. (WRT embracing MSFT’s inner nerdiness… we did an early video for the tone of Vista in 2001 and in it had the line “We’re geeks bearing gifts.” Unfortunate Trojan reference aside ;) , it seemed to capture the spirit of how we felt about our work.)

The only bummer for me in all this is that the Microsoft campaign had to skewer John Hodgman. To me the silver lining in the Apple campaign for Microsoft is that nobody liked the smug indie hipster Mac, and everyone actually liked Hodgman as the PC. I may be biased here as I’m a big fan of Hodgman, but as much as I like to see Apple finally get challenged on their ads (especially when I’m sitting here having just as many problems using a Mac as they claim are in Vista), I would really be bummed not see Hodgman’s amusing bits anymore. Luckily, he’s still on the Daily Show and he has a new book coming out soon. (And if you really can’t get enough, he’s also hysterical on Twitter and on his blog.)

NOTE: The last time I posted an Apple/Microsoft comparison I was immediately deluged by Apple-ologists defending every perceived slight and judgment. So, in advance of that, I like the Mac and I like Vista. Both have some very nice qualities. Both have areas that need improvement. I run both OSes regularly on Apple hardware. And yes, I was a Mac guy until 1997 when I started working at Microsoft, and while there I helped build Windows Vista, so I’m not objective. That said… I am a big fan of quality software and anything that pushes major software companies to improve their stuff sits well with me. And frankly, I don’t understand why there’s so much religion in our industry when ultimately we should want as much competition for our loyalty and money as possible.

Join the discussion 8 Comments

  • Reply

    Marc Hedlund

    September 18, 2008 at 10:40 pm

    Great post. (*another* great post. ;)

  • Reply

    Visakh CR

    September 19, 2008 at 1:16 am

    good post…

    Makes me remind of an ad campaign by two rival airways in India.

    Jet Airways but up a billboard saying ‘We have Changed” showing the newly designed interiors and new dress code…

    Kingfisher, a rival, put up another one above it…”We made them change!”

  • Reply

    floogie

    September 19, 2008 at 10:05 am

    >I don’t understand why there’s so much religion in our industry

    I think there’s so much religion in everything because it simplifies the decision making process. I don’t have to evaluate apple or microsoft products, i know what i like and I stick to it. my life is easy. can I borrow your credit card, please? mine seems to be maxed out.

  • Reply

    Mihir

    September 19, 2008 at 10:06 am

    I actually like that Hodgman is not on the Ads. This makes Hodman the “fake” PC, since Sean Siller, who features in the AD as a PC is more real – a real MS employee who works in the Core OS IPv6 team! There is nothing better than making Apple look fake! Genius, IMHO.

  • Reply

    Andrew

    September 22, 2008 at 4:35 pm

    I’m also interested to see how Apple responds. If I were them I’d do nothing right now. While it might be tempting to drive a truck through the daft Gates/Seinfeld segments I’d stay quiet, Microsoft’s current ads are so defensive that they are essentially making Apple’s point for them. I’m sure the MS campaign will move into a more offensive mode down the road and that’s when I’d start up with more PC/Mac ads in the same style (and thus emphasizing consistency) but this time parodying the dominant player’s need to defend itself with celebrities over substance.

    I totally agree that John Hodgman is the star of the Apple commercials, they wouldn’t be half as good without his absolutely perfect comic timing. However I disagree that people identify with him over the Mac guy. Sure the Mac guy is casual and confident but with with his hair parting and hands-in-pockets stance he portrays just enough geek to be non-threatening. John’s character is just too inept for people to root for.

    The endemic problem that Microsoft has to fix is that people just flat out don’t like their brand. After making their customers endure years and years of viruses, blue screens, hardware/driver incompatibilities, preinstalled crapware, unusable smartphones etc. Microsoft have a mountain to climb. When MS has to compete on a level playing field, like websearch, portable media players or smartphones, people will choose the alternative because it is not Microsoft (the Xbox is the sole exception and even that is in bare knuckles fight for second place with the PS3 despite having a huge first to market advantage). Somehow Microsoft has to become an aspirational brand as Apple and Google are. I suspect $300M will be insufficient to achieve that transformation.

  • Reply

    Walter

    September 25, 2008 at 10:03 am

    I don’t know if the “I’m a PC” ads work as a response to Apple’s campaign. John Hodgman is not a PC *user* in Apple’s ads–he’s the *PC*, not the user. The reason Apple’s ads make sense is that you, the user, are choosing which of those two anthropomorphized computers you want to spend your day with. Do you want the nerdy, neurotic one who keeps doing crazy stuff, or the cute stable one who’s compatible with young Japanese peripherals? Microsoft has flipped this around and is showing you people who claim they are computers. It’s not only a non sequitur, it’s kind of creepy!

  • Reply

    david

    September 30, 2008 at 8:53 pm

    Off the bat, I’m not biased in either direction. I like to see Apple succeed, but I don’t believe their products to be the shining example of desirability or usability that their brand loyalists claim them to be. I spend many a night helping my girlfriend figure out her Mac.

    That said, I think Microsoft, being one of the world’s most hated brands, taking on Apple, possibly the world’s most beloved brand, is an exercise in absurdity. They’re going to lose this one, end of story. If they have even the slightest marketing impact they should count themselves lucky.

    Throughout the past few years, while the Mac-PC ads have been running continuously, Microsoft has quietly been putting forth an enormous amount of effort toward user experience. I think MS would be much better off taking on their nemesis by developing products that people desire and can use. With their history of gaffs, that may be a tall order at this point. Any effort in this direction can only benefit the market, so I wish them the best.

  • Reply

    Steve

    October 2, 2008 at 3:08 pm

    I use ReplayTV (what you call Tivo) so I don’t generally see commercials. But I went and caught up on both series’. Sorry, the PC ones are boring. Not at all competitive. The Apple ones are interesting and funny and compelling. Apple’s hitting the mark, and they should keep it up.

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