“I’ve got 99 problems, but one that customers actually run into ain’t one.” (Maybe.)
In the rush to ship your piece of software there is no shortage of opportunities to polish, refine, and smooth over rough edges. And yet, at some point, we must ship. How do we decide which problems to fix and which to save for later? Here’s how it works: When you’re trying to launch your […]
Speechless
Words aren’t enough to express how grateful we are to all 326 of our backers as well as the many more who helped us spread the word about our new book — Making Things Special. You have all made this experience quite special for us. For such a niche project we weren’t sure we could […]
Our UX book just got better, even before it’s done. Guess who just signed on as editor?
Our first ever Kickstarter to support our new book — Making Things Special — is going great. Twelve days have passed and we’re almost a third of the way to our funding goal. Thank you to all of you who’ve pitched in and helped spread the word. We appreciate it. To make the book even […]
Destroying Your Enemies Through the Magic of Design
Hierarchical organizations large and small are filled with politics. In fact, usually, the smaller the stakes, the more bare knuckled and vicious the politics. Political organizations are ones where optics (what things look like) are just as (or more) important as what you actually do. Dealing with perceptions as well as ego and insecurity is […]
We’re making a book for you!
It’s called Making Things Special. It’s going to be filled with lessons and inspiration on making stand out user experiences. We are the authors: Jenny Lam and Hillel Cooperman, and we’re glad you’re here. We run a small mom and pop software design firm in Seattle and have been helping create special, hand-crafted user experiences […]